RETURNS AND REPLACEMENTS
HOW TO MAKE A RETURN
To take advantage of the return of an item purchased on claudiotonello.it you will have to return it within 15 days from the date of receipt of your order. The items must keep the labels, the security seal, and be in perfect condition. We remind you that for the return the cost of shipping the garment is charged to the customer.
Conditions for the return
The garments must not have been used, worn, washed or damaged.
The anti-theft strap present on the items to be returned must not be removed or damaged.
Claudio Tonello srl also reserves the right to refuse returns that do not comply with all the conditions provided.
The refund will be made with the same payment method used for the purchase. The refund will be made when the return arrives at our warehouses and the items have been checked. Once done, you will receive confirmation of the return by e-mail. If more than 14 days have passed (to be verified) but a refund is not yet available in your bank account, please show this confirmation to your bank so they can help you speed up the process.
HOW TO MAKE A REPLACEMENT
You have 15 days from the date of receipt of your order to change your purchase on claudiotonello.it for FREE. You can change the size or color of your items. If you prefer to exchange for another item, you will need to request a return and make a new purchase.