EXCHANGES AND RETURNS
HOW TO MAKE A RETURN
To take advantage of the free return of an item purchased on claudiotonello.com you will need to return it within 30 days from the date of shipment of your order. The items must keep the labels, the security seal, and be in perfect condition. You can request the return or replacement of garments in a simple and free way by filling out the RETURN FORM that you find inside your package or by downloading it from this link.
Claudio Tonello Srl will collect the garment free of charge.
Conditions for return
The garments must not have been used, worn, washed or damaged.
The anti-theft strap present on the items to be returned must not be removed or damaged.
Claudio Tonello srl also reserves the right to refuse returns that do not comply with all the conditions provided.
HOW TO MAKE AN EXCHANGE
You have 30 days from the shipping date to change your purchase on claudiotonello.it for FREE. You can change the size or color of your items. If you prefer to exchange for another garment, you will need to request a return and make a new purchase.
The refund will be made with the same payment method used for the purchase. The refund will be made when the return arrives at our warehouses and the items are checked. Once done, you will receive confirmation of the return by e-mail. If more than 14 days have passed (to be verified) but a refund is not yet available on your bank account, please show this confirmation to your bank so they can help you speed up the process.