RETURN AND REPLACEMENT
HOW TO MAKE A RETURN
To take advantage of the return of an item purchased on claudiotonello.it you will have to return it within 15 days from the date of receipt of your order. The items must keep the labels, the security seal, and be in perfect condition. We remind you that for the return the shipping cost of the garment is charged to the customer.
Conditions for return
The garments must not have been used, worn, washed or damaged.
The anti-shoplifting band on the items to be returned must not be removed or damaged.
Claudio Tonello srl also reserves the right to refuse returns that do not comply with all the conditions laid down.
The refund will be made with the same payment method used for the purchase. The refund will be made when the return arrives at our warehouse and the items have been checked. Once this has been done you will receive confirmation of the return by e-mail. If more than 14 days have elapsed (to be verified) but the refund is still not available on your bank account, please show this confirmation to your bank so that they can help you speed up the process.
HOW TO MAKE A REPLACEMENT
You have 15 days from the date of receipt of your order to change your purchase on claudiotonello.it for FREE. You can change the size or colour of your items. If you prefer to exchange for another item, you will have to request a return and make a new purchase.